FAQ

Online Coupon Questions

  1. Is there a fee to use Coupon Cactus?
    No, every service that Coupon Cactus provides to its users is absolutely free.
  2. What are Online Coupons
    Online coupons work by the same principle as traditional coupons which you would redeem at a retail store. The only difference is that "online" coupons are only redeemable online and are not for in-store purchases. Since most internet users are transitioning to more online shopping due to the convenience and competitive pricing, online coupons have become the way of the future.
  3. What are the two types of Online Coupons and how do I use them?
    • Embedded Coupons: Just click the "Redeem Coupon" button and shop at the online store as you normally would. The offer or discount is embedded in the link that you clicked and it will automatically be reflected at check out. You don't need a coupon code.
    • Code Coupons: Sometimes you need to enter a code at checkout to redeem a specific offer. In such cases we will provide you with this coupon code. Click the "Redeem Coupon" button and you will notice that the coupon code is displayed in popup window that opens for your convenience. When you are done shopping you will be directed to checkout where you will need to enter the coupon code we provided to you in order to receive the stated discount. Every online retailer's site is different and a coupon code on their site might also be called a promo code, promotion code, promotional code, or discount code. Whatever the name, this code tells the online store exactly which offer you are redeeming and it must be entered for the coupon to work.
  4. What is the difference between an online coupon, a deal, and a sale?
    • An online coupon is a discount which is applied to all qualified items within your entire order. It is deducted during the checkout process. It is activated either by an embedded link or by typing in a coupon code during checkout. You must make sure that the discount is displayed before finalizing your order since it is difficult if not impossible to fix this after the fact.
    • A deal is usually a reduction in the displayed retail price of a product. The price you see is the price you pay and usually the merchant conveys the deal by crossing out the original retail price and displaying the new deal price in red.
    • A sale is a partial or full site-wide reduction in displayed retail prices
  5. For what reason might a coupon not work?
    As long as you click on the "Redeem Coupon" button (and enter a coupon code at checkout if there is one) then you shouldn't have any problems. Every once in a while a merchant might withdraw their coupon offer without letting us know or they might be having technical difficulties. In such cases please wait an hour or so and try again. If it still does not work then please Contact Us so we can help you to resolve the issue.
  6. Can I combine coupons on a single purchase?
    Rarely. The rules for combining offers varies from online store to online store so please check the specific store's website for their guidelines. However, you can combine online coupons with our cash back shopping program.
  7. Can I print Online Coupons?
    No, there is no need to print online coupons. They are instant discounts which are redeemed immediately upon checkout. However, we do have some printable coupons available as well and in such cases you will be given instructions on how to print them and where to redeem them.
  8. Do I need to provide personal information to use coupons on Coupon Cactus?
    No, Coupon Cactus does not require registration or any other personal information in order to use our online coupons but if you don't want to miss any valuable coupons you might want to provide your email address so we can email you once a week with our New & Expiring Newsletter. In addition, if you want to receive cash back on top of the great coupon discounts then you will want to become a member.

Cash Back Shopping Questions

  1. What is Cash Back Shopping?
    Coupon Cactus gets paid a commission every time one of its members makes a purchase at one of its merchants' websites. We then give a percentage of that commission, in the form of cash back, to the member who made the purchase. The more purchases you make the more cash back accumulates in your Coupon Cactus account. We pay our members their cash back quarterly.
  2. What is the difference between Cash Back and Online Coupons?
    Online coupons are deducted during the checkout process and are a discount provided by the merchant (not by Coupon Cactus). To take advantage of an online coupon it must be reflected during checkout before finalizing your order. Cash back is a rebate on your purchase paid by Coupon Cactus and funded by the commission earned on that same purchase.
  3. Is cash back reflected at checkout?
    No, cash back is not reflected at checkout. At checkout you will see any online coupon discounts you redeemed but cash back is a rebate that Coupon Cactus, not the merchant, shares with you.
  4. How long does it take for cash back to be reflected in my Coupon Cactus account?
    Cash back is reported back to us by the merchant after the purchase and usually posts to your Coupon Cactus account 2 7 days after the order is completed. However, the process can take as long as 90 days due to the variations between the different stores' financial reporting systems. In addition, some merchants do not pay a commission until the order has shipped and the return period for the purchase has elapsed so they can avoid paying cash back on returned merchandise.
  5. When do I get paid?
    Coupon Cactus pays cash back on a quarterly basis. The dates covered by each quarter and their respective payment dates are as follows:

    Quarter# Purchases Posted Within Your Check Mailed on
    Quarter 1 January 1 March 31 May 15
    Quarter 2 April 1 June 30 August 15
    Quarter 3 July 1 September 30 November 15
    Quarter 4 October 1 December 31 February 15

    If the balance in your account at the end of the quarter is less than $10.00 then payment will be postponed and the balance will stay in your account and carry over into the next quarter. For your convenience we offer payment by check or via Paypal.
  6. How much cash back will I earn?
    Cash back rates vary from merchant to merchant. Cash back rates can be a percentage of your total order amount minus sales tax & shipping or possibly a flat dollar amount to sign up for membership. Each merchant has a stated cash back rate on their store page.
  7. How do I start earning cash back on my purchases?
    It's easy and you will kick yourself for not having done it sooner! All you need to do is sign-up for free membership and then sign into CouponCactus.com each time before shopping!
  8. How do I make sure that I am earning Cash Back?
    In order to be eligible for cash back on a purchase you must sign into your Coupon Cactus account and then proceed to click on a Coupon Cactus coupon or link to shop and then purchase from an online store. If you have multiple browser windows open then be sure that you make your purchase on the merchant's site from the browser window that was opened by Coupon Cactus.
  9. Will I earn cash back if I use non-Coupon Cactus discounts for any part of my purchase?
    Coupon Cactus provides many coupons and deals which can be combined with our cash back program. However, we cannot guarantee that your purchase will be eligible for cash back if you use online coupons, coupon codes, or any other offer that does not originate from Coupon Cactus. In addition, please note that the offers listed on Coupon Cactus are subject to change and restrictions may apply.
  10. Do all purchases qualify to earn Cash Back?
    Almost every order made through Coupon Cactus qualifies to earn you cash back. However, there are a few restrictions that might partially or wholly disqualify an order from earning cash back:
    • No cash back on Coupon Cactus bonus payments such as signup bonuses or referral bonuses
    • No cash back rewards on Sales Tax
    • No cash back rewards on Shipping costs
    • No cash back rewards on any portion of a purchase paid with:
      • Non-Coupon Cactus offers
      • Medicare or any insurance coverage
      • Gift certificates
      • Store Credit
    • Usually no cash back rewards on the purchase of gift certificates or gift cards
    • No cash back on any purchases where the transaction is mostly completed by telephone
    • Most auction purchases do not qualify for cash back rewards
    • Purchases made online but are picked up at the merchant store do not qualify for cash back rewards
    • Cash back is usually not valid on orders made by agents or resellers. They already receive a commission or earn a profit on the order.
    • Orders for merchant catalogs do not qualify for cash back rewards
    • Monthly deliveries do not qualify for cash back rewards unless the entire delivery period is paid for in advance
    • Prescription medication purchases (human or animal) do not qualify for cash back rewards
    • Any additional merchant cash back restrictions are posted on that merchant's page

Coupon Cactus Member Questions

  1. How can I change my email address, password, or other info?
    Sign into Coupon Cactus and click the My Account link in the upper right to go to the member Control Panel where you can edit your email address, password, and all other information.
  2. How can I subscribe or unsubscribe to a Coupon Cactus email newsletter?
    To sign up for an email newsletter just sign up for free Coupon Cactus membership and make sure the checkbox next to the newsletter is checked. To unsubscribe or change your subscribed email address you can either click the link at the bottom of the last newsletter we sent or you can contact us directly.
  3. What will I earn for referring other members?
    You will earn a 25% bonus of all cash back earned by the member you referred to Coupon Cactus. You can view your referral bonuses at any time by signing into Coupon Cactus, clicking the My Account link in the upper right, and selecting the Referral Bonuses tab. Please keep in mind that members are not allowed to refer themselves with a second account nor can they refer anyone with the same Paypal address or physical address as themselves.
  4. How can I earn cash back referral bonuses by promoting Coupon Cactus?
    It's easy, just spread the word. You can use the link under the Link to Coupon Cactus tab in the Member Control Panel. This link has your Coupon Cactus member number embedded in it so that we know to pay you for cash back earned by whoever clicks it. Many of our members include this link in the signature line of their emails, on their blogs, and on their websites.

Contact Us

  1. Couldn't find the answer to your question?
    Contact Us with any other questions.
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